Contact Leprezone Casino and Get an Answer Fast
Reach our team by chat, e-mail or phone any hour of the day, seven days a week, with answers typically landing within minutes.
+ 127 free spins
Leprezone Casino Support, Three Ways In
You will know which of the three channels fits your question and how quickly each replies.
Can Someone Answer Right Away?
Chat suits quick account questions and anything you want settled on screen. Typical first reply arrives in two minutes, every hour of the day, in English or French.
Start ChatCan I Put This in Writing?
E-mail fits documents, statements and anything that needs a paper trail. Write to [email protected]; replies arrive typically within twelve hours, day or night.
Write E-mailRather Talk to Someone?
Call +1 416 333 3760 (ET) when you would rather talk it through. A person picks up in about two minutes, so keep your reference number nearby before you dial.
Call SupportWhich Rules Apply to Canadian Players?
Use this block when you want to confirm a local number, a time zone or who supervises the site.
What Sits Open Beside Your Message
Five Things Ready
Keep these open in another window before the first message goes out.; Your registered email and account number; A screenshot of the payment in question; Transaction reference or receipt number; The exact time the problem happened; Government-issued photo ID for verification
Which E-mail Goes to Which Team?
It removes the worry that a payments question will sit unanswered in a general inbox.
Your Question Is Still Open
Live chat is the quickest route, with a typical first reply inside two minutes.
Hours, Replies and the Eastern Clock
One table settles when a person picks up, so nobody waits on a closed line.
Take It Up a Step, Then Higher
Send the Dates and Screenshots
Write to the support inbox with your account number, dates and any screenshots, and a written answer comes back within 12 hours. Keep that reply, since the next step asks for it.
First Answer to Fresh Review
Reply to the same thread and ask that a manager look again. Someone senior reopens the case and gives you a fresh written decision rather than repeating the first one.
Inside Review vs Regulator
Should the internal route reach a dead end, the Anjouan Offshore Finance Authority licenses Leprezone Casino and receives player complaints. Take your case file there with the license number to hand.
Before You Write to Anyone
How long does a data deletion request take to process?
What if the reply I get leaves me unsatisfied?
Do I need to explain why before I shut it down?
Where do I find someone at three in the morning?
Where can I get help in French rather than English?
Can I see which licence the games run under?
Find Out Whom You Are Dealing With
Reach for this block when you want to know whose name sits behind your money.
Help That Sits Outside the Casino
Independent organisations help with gambling problems when play stops being fun. Gamblers Anonymous, the Responsible Gambling Council and ConnexOntario stand apart from Leprezone Casino and offer their own guidance to players in Canada.
Gamblers Anonymous. Runs peer meetings where people share their experience of problem gambling and support one another toward stopping.
Responsible Gambling Council. Provides prevention resources and neutral information to help Canadians make safer choices about gambling.
ConnexOntario. Offers confidential local help for people in Ontario concerned about their own or a family member's gambling.